Academics: Section 8. Student Support Services: Technology Policies (2024)

Acceptable Use Policy

This Acceptable Use Policy (“AUP”) shall govern all uses of University Systems, along with the internet and other electronic communications networks, and the content transmitted to, from, or by any such systems or networks.

Violations of this AUP shall be considered violations of the Code of Conduct, as described in this Walden University Student Handbook and amended from time to time, and shall be subject to the sanctions provided for in those policies.

The policy includes the following:

Use of Electronic Communication Networks and the Internet

Electronic communication networks, the internet, and any University Systems are not to be used to cause harm, no matter how minor, to any individual, entity, or facility.

Users are expected to protect Walden’s good name and reputation as detailed in the university’s Code of Conduct.

  • Prohibited Uses
  • Permitted Uses; Personal Use
  • Excessive Use

Prohibited Uses

The following activities are specifically prohibited:

  • Engaging in illegal activities
  • Libeling or slandering any person
  • Cracking passwords and systems
  • Harassing other users
  • Sending harassing, unwelcome, or threatening messages
  • Sending unauthorized anonymous messages
Privacy Violations
  • Invading another person’s privacy
  • Accessing and/or using accounts of others without their permission
  • Disclosing passwords to others
  • Monitoring electronic communications without authorization
  • Reading, copying, altering, or deleting someone else’s files without that person’s permission
  • Copying copyrighted materials without authorization
  • Using illegally obtained software on the system
  • Forging messages
Disrupting or Causing Damage
  • Destroying or damaging equipment, software, or data belonging to others
  • Disrupting service to other users or the system
  • Contributing to system attacks, denial of services, and other malicious uses of the network and systems
Engaging in Commercial Activities
  • Contributing to unwelcome and/or unwarranted commercial pressure
  • Sending bulk unsolicited messages
  • Giving away or selling information about accounts to allow other non-owners to access or use accounts

Permitted Uses; Personal Use

The University Systems are solely intended for use in connection with the academic, administrative, social, and operational activities of Walden University, its affiliates, and university-approved organizations.

Users may make incidental personal use of the University Systems, subject to the policies and limitations contained in this AUP and elsewhere in this Walden University Student Handbook, and provided that such use does not interfere with university operation of information technologies or electronic mail services, burden the university with incremental costs, violate any policy of the university (including without limitation this AUP), or interfere with the user’s employment or other obligations to the university.

Excessive Use

The university further reservesthe right to limit throughput or amount of data transferred,and deny or terminate service to a user, without notice, if the university believes such user is usingthe email or another University System in any manner prohibitedherein or that adversely impacts the university’s network or service levels.Walden University reserves the right to protect its network from harm, which may impact legitimate data flows, by disconnecting users or limiting their access to the network in the event of any violations of these provisions.Walden University also reserves the right totreat excessive use of the University Systems as a material violation of the AUP and the Code of Conduct.

Content Standards

Any information placed on Walden web pages, or uploaded to or transmitted via Walden University’s email service, the online student community (Our Community), or other University System, must be suitable for viewing or distribution to both the Walden community and potentially the rest of the world.

In addition to the content standards contained in this Acceptable Use Policy, users must also comply with academic content requirements contained elsewhere in this Walden University Student Handbook.

  • Copyrighted material may not be posted without the written permission of the copyright holder. All materials found on the web should be assumed copyrighted unless a disclaimer or waiver is expressly stated. Quotations must be properly cited.
  • Licensed or trademarked material may not be placed on the web without prior written consent from the owner.
  • Copyright and trademark violations on the internet are pervasive. It is always better to err on the side of caution. If unsure of the copyright or trademark status of any particular material, it is better to not copy and post that material.
  • Pictures and videos may not be placed on the web without the written permission of the people in the picture or video. Every person has a right to privacy, which includes the right to restrict the use of her or his own image.
  • Activity on the Walden network is permitted for business done on behalf of the university or its organizations. The university’s computing and telecommunications facilities and services are to be used for university purposes only and not for the benefit of private individuals or other organizations.
  • It is not permitted to run a private business using the university’s network.
  • Walden’s name must not be used in ways that suggest or imply the endorsem*nt of other organizations, products, or services.
  • It is not permitted, in any email or other message transmitted via the University Systems, for users to give the impression that they are representing, giving opinions, or otherwise making statements on behalf of Walden or any unit of the university unless expressly authorized to do so. Where appropriate, the following explicit disclaimer shall be included: “The opinions or statements expressed herein are my own and should not be taken as a position, opinion, or endorsem*nt of Walden University.”
  • Fund raising and advertising may be conducted on the university’s network only for the benefit of Walden University.
  • Reselling network IP services over the university’s network to individuals or organizations not affiliated with Walden is strictly prohibited.
  • Linking to other sites in the classroom environment is acceptable with permission from Walden systems operators.
  • University Systems may not be used to transmit any material that is unlawful, libelous, defamatory, slanderous, obscene, p*rnographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise harmful or offensive to others. Using any University System to harm, or attempt to harm, minors in any way is prohibited. The University Systems may not be used to transmit materials of a threatening nature, including death threats, threats of physical harm, or material that threatens or encourages destruction of property.

Violations of Policies and Resulting Sanctions

Violations of this Acceptable Use Policy may be deemed violations of the university’s Code of Conductand may result in the imposition of any sanctions permitted by the Code of Conductor other provisions of this Walden University Student Handbook, including without limitation, suspension or termination of access to University Systems or dismissal from the university.

Where violations result in suspension or dismissal of a user during the course of an academic term, or result in termination of a user’s access to University Systems required to complete and/or receive a passing grade in one or more classes, user shall have no right to any refund, in whole or in part, of prepaid tuition or other expenditures (such as for textbooks and other course materials).

Students are encouraged to report information concerning instances in which any provision of the Acceptable Use Policy has been or is being violated to their associate dean/executive director, or their associate dean’s designees, or a member of the information technology staff. The university reserves the right to remove and/or lock out any person who abuses any internet or electronic communication network services (including mailing lists, bulletin boards, online databases, electronic mail, and online courses) in violation of this Acceptable Use Policy.

Nothing in this section, or elsewhere in this Walden University Student Handbook, is intended to limit any rights or remedies Walden University may have under applicable law.

Indemnification of the University

Each user agrees, by virtue of access to the University Systems, to indemnify, defend, and hold harmless the university for any suits, claims, losses, expenses, or damages, including but not limited to litigation costs and attorney’s fees, arising from or related to any content transmitted by such user, the user’s violation of the AUP or other university policy applicable to the University Systems, or otherwise arising out of the user’s access to or use of the University Systems.

User further acknowledges and agrees that there is no expectation of privacy in any messages or documents transmitted by or stored on any University System, and will hold Walden University and its affiliates harmless for any claimed violation of privacy or confidentiality asserted by any third party with whom the user communicates using the university’s email service or other University System.

Academics: Section 8. Student Support Services: Technology Policies (2024)


Who do I contact about a grade I don't agree with at Walden? ›

Students may initiate this process by submitting the proper online form to the Student Success Advising Team. Students should consult specific sections of this Walden University Student Handbook for the circ*mstances around a given request.

What is the goal of student support services? ›

Student Support Services Professionals work with classroom teachers, parents, administrators and ESPs to provide multi-tiered domain interventions that aid in the development of learning for all students.

What is the phone number for Walden University Student Success? ›

Student Success Advising

Students may reach a Student Success Advisor in a variety of ways: Schedule an appointment through their myWalden portal. E-mail: Call: 1-800-WALDENU (925-3368)

Why is student support services important? ›

Moreover, student services also play a crucial role in facilitating career development and exploration. Most higher education institutions offer career counseling, job placement assistance, and internship programs to help students identify their career goals and connect with relevant industry opportunities.

What can you do about unfair grading? ›

Students must first meet with their professor. They can then appeal to the department chair or a dean. At some schools, students must put the request in writing and provide evidence to support their desired grade change. If these steps don't work, students can file a formal grade appeal form.

Can you sue a teacher for giving you the wrong grade? ›

Yes, if you are not able to resolve the dispute through mediation or alternative dispute resolution, you may have the option of filing a complaint. This could involve filing a formal grievance with your school or district, or it could involve seeking legal recourse through a lawsuit.

What is the primary function of the student support team? ›

An SST is a school-based team that focuses on intervention planning. SSTs provide a collaborative and data-driven approach to helping students succeed by identifying and addressing the academic, behavioral, and social-emotional needs of students.

What should be included in a student's support system? ›

What a Strong College Support System Looks Like
  • Personalized Academic Advising.
  • Supportive and Engaging Faculty.
  • Strong Career Planning.
  • Mentorship Programs.
  • Clubs, organizations, and other ways to get involved and make connections.
  • Supportive Disability Services.
  • Student Counseling Services.

What is the purpose of academic support? ›

Academic support entails a variety of instructional methods, educational services, and school resources that help students accelerate skill acquisition and learning progress, meet expected school requirements and competencies, and succeed in their education.

Why is Walden University under investigation? ›

The university, which is headquartered in Minneapolis, reportedly misled prospective students about the length of time it would take to complete doctorate degrees in business administration and collected millions of dollars in extra tuition payments and fees as a result, according to the lawsuit.

What GPA do you need for Walden University? ›

A minimum grade point average (GPA) of 2.5 on a 4.0 scale in bachelor's degree coursework or a 3.0 on a 4.0 scale in master's degree coursework. Conditional admission may be available for specific programs. Specific program requirements may apply.

What is the reputation of Walden University? ›

Walden University is a legit school and a great choice for students who want to access top degree programs in a vast number of fields. The accredited university offers flexible online learning options and delivers programs via knowledgeable faculty who are recognized as respected leaders and esteemed scholars.

What are examples of support services? ›

Meals, transportation, personal care assistance, housekeeping, case management, wellness checks, tenancy support, and care coordination some examples of services that help people thrive in their communities.

What is the purpose of support services? ›

The main duty of the Support Team is to offer clients excellent technical support and customer care, as well as to handle any problems that may occur. This includes answering questions promptly, fixing technical issues, fixing software defects, and assisting clients in comprehending the benefits of the product.

What is necessary to be outstanding when working in student support services? ›

Must possess excellent assessment, case management, crisis intervention, interpersonal, conflict mediation, and communication skills. Must possess the ability to conduct individual and group counseling sessions, assessments, workshops, and activities for students and their families.

What to do if you don't agree with a grade? ›

If the professor suggests no other alternatives and you still wish to pursue the matter, you will need to speak with the department chair in the professor's department. If she/he is unable to help you resolve the matter informally, you may initiate a formal grade appeal procedure with the chair.

What are the complaints against Walden University? ›

Plaintiffs alleged that Walden targeted and disproportionately hurt Black and female students with their predatory practices.

Can a professor give you a bad grade if they don t like you? ›

While it is an ethical violation for a professor to give a bad grade to a student without any reason, it is very difficult to prove that this has taken place. Handling college grading disputes can be tricky, but with a little poise and empathy, things can be resolved.

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